Legal Information
Welcome to Sure2Let. We are a fully compliant letting agency based in Crouch End, North London.
Below you’ll find our key legal information, certifications and policies, ensuring transparency, professionalism and peace of mind for all our clients.
1. Redress Scheme Membership
Property Redress Scheme
Sure2Let Property Limited is a member of the Property Redress Scheme (PRS), which provides independent dispute resolution between property agents and their clients.
PRS Membership Number: PRS004628
A copy of our Property Redress Scheme membership certificate is available here.
If you are dissatisfied with our service and feel your complaint has not been resolved internally, you may be able to refer your complaint to the Property Redress Scheme.
Further information is available on the Property Redress Scheme website.
2. Client Money Protection (CMP)
Client Money Protect
Sure2Let Property Limited is a member of the Client Money Protect (CMP) scheme, which safeguards client funds we hold, including rent payments and tenancy deposits.
CMP Membership Number: CMP011137
Certificate validity: 1 February 2026 to 31 January 2027
A copy of our Client Money Protect membership certificate is available here.
3. Fees and Charges
In accordance with the Tenant Fees Act 2019, we clearly display our fees and permitted charges.
You can view our current fee structure on our Our Fees page.
4. Privacy Policy
Your privacy matters to us. Our Privacy Policy explains how we collect, use and protect your personal information in accordance with the UK GDPR and the Data Protection Act 2018.
- We only collect information necessary to provide our services.
- Your personal information is never sold.
- We only share information when there is a lawful and legitimate reason to do so.
- You can ask to access, correct or delete your personal information, subject to applicable legal requirements.
For data-related enquiries, please email info@sure2let.co.uk.
5. Cookie Policy
We use cookies to support the operation of our website, improve your browsing experience and understand website traffic. Please read our Cookie Policy for further details. Where available, you can manage your preferences through our cookie banner.
6. Terms of Website Use
By using this website, you agree to comply with our Terms of Use, which explain how you may access, browse and use our website and its content. We regularly review these terms to maintain their accuracy.
7. Complaints Procedure
We take client satisfaction seriously and aim to resolve issues quickly and fairly.
If you have a complaint, please contact us in writing at info@sure2let.co.uk.
If you are not satisfied with our final response, you may be able to refer your complaint to the Property Redress Scheme. Our PRS membership number is PRS004628.
8. Company Details
Company Name: Sure2Let Property Limited
Registered Address: Woodrope Building, Woodrolfe Road, Tollesbury, Essex, CM9 8SE
Telephone: 020 8341 9073
Email: info@sure2let.co.uk
Company Registration Number: 6999051
VAT status: Sure2Let Property Limited is not VAT registered.
Sure2Let complies with relevant UK property legislation and follows the professional standards expected of a registered letting agent.
Last updated: September 2026
