Effective Date: 3rd October 2025
Sure2Let is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data in line with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
By visiting sure2let.co.uk, you are accepting the practices described in this Privacy Policy.
1. Who We Are
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Controller: Sure2Let (Letting Agents)
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Address: [Insert Sure2Let address]
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Email: [Insert Sure2Let contact email]
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Phone: [Insert Sure2Let phone number]
Sure2Let relies on legitimate interests as the primary lawful basis for processing property-related enquiries and communications. Where we cross-sell services or provide non-property-related information, we will rely on consent. You can withdraw consent at any time by unsubscribing from emails or contacting us directly.
2. Information We Collect
We may collect and process the following types of data:
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Information you provide: details you submit via our website forms, by phone, email, or in person (e.g. contact details, property preferences, valuation requests).
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Website usage data: IP address, browser type, location, time zone, pages viewed, and navigation patterns.
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Property information: details you provide when requesting marketing or listing your property.
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Third-party data: information we receive from business partners, property portals, analytics providers, and referencing agencies.
3. How We Use Your Data
We use your data to:
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Provide information and services you request (e.g. property searches, valuations, lettings).
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Carry out obligations under contracts with you.
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Notify landlords of tenant interest, or tenants of relevant properties.
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Send property alerts, newsletters, or updates (if you’ve opted in).
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Improve our website and ensure secure operation.
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Conduct research, analysis, and advertising effectiveness.
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Protect against fraud and comply with legal requirements.
4. Sharing Your Data
We may share your data with:
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Landlords, tenants, or property owners when necessary to deliver our services.
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Business partners, suppliers, and contractors who support our operations (e.g. IT, marketing, referencing).
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Analytics and search engine providers to help improve our website.
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Regulators or law enforcement if required by law.
In the event of a business sale or transfer, your data may be shared with the buyer.
5. Data Storage & Security
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Your data is stored securely within the UK/EEA.
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We use appropriate technical and organisational measures to prevent unauthorised access or misuse.
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While we take care to protect your data, please note that transmission over the internet is never completely secure.
6. Your Rights
You have the following rights under GDPR:
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To be informed about how we use your data.
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To access a copy of the personal data we hold on you.
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To request corrections or updates.
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To request deletion of your data (where applicable).
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To restrict or object to processing.
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To request data portability.
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To withdraw consent at any time (for consent-based processing).
To exercise these rights, please contact us at [insert email].
7. Cookies
Our website uses cookies to:
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Improve functionality and performance.
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Track visitor behaviour (analytics).
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Remember user preferences.
You can manage cookie settings in your browser.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page and, if significant, communicated directly to you.
9. Contact Us
If you have any questions about this policy or how your data is handled, please contact:
Sure2Let
info@sure2let.co.uk
Sure2Let
Hornsey, N8
London, UK
020 8341 9073
You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.
